Customer Service

 

Our shipping rates are based on your order’s volumetric weight and the type of delivery service you have requested. Click on the country your order will be shipped to and get complete detailed information on our shipping rates, transit times and additional shipping information. 

United States, Canada, Mexico, Central and South America

PLEASE NOTICE THAT OUR PRICES INCLUDE FREE USPS SHIPPING TO THESE REGIONS!

Regular Shipping (FREE): Orders are shipped within 24-36 business hours after they are received. Most customers receive their order in twenty to twenty-five business days. 

UPS Express Shipping: With express shipping, orders are shipped within 24-36 business hours after they are received. Most customers receive their order in just five to ten business days. Most orders are shipped using UPS.

Europe, Rest of the World

Regular Shipping: Orders are shipped within 24-36 business hours after they are received. Most customers receive their order in thirty to thirty-five business days. 

UPS Express Shipping: With express shipping, orders are shipped within 24-36 business hours after they are received. Most customers receive their order in just ten to fifteen business days. Most orders are shipped using UPS. 

 

We believe our products must live up to your highest expectations. We hope that you will be totally satisfied with your order. But if there's any reason you're not, simply return the product you ordered for an exchange or prompt a refund. In order to qualify for an exchange or refund, unwanted items should be delivered back to Casa de Artes in perfect condition within 30 days of delivery. Customer asumes shipping and duty payments that result from shipping the item(s) back to us in Antigua Guatemala and please contact This email address is being protected from spambots. You need JavaScript enabled to view it..

Casa de Artes branded products come with a limited warranty. The limited warranty covering your product will be noted on the invoice and included in the documentation accompanying your product. The information described on every single product will vary depending on materials, age and special treatments that should be followed by the end-costumer himself after purchasing the item. For information about our products, or other questions, please contact our Consumer Service Department: (00-502)-7832-0792 from Monday to Saturday from 9am to 6pm (CST) or send a message to: This email address is being protected from spambots. You need JavaScript enabled to view it..

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