The most FAQ's answered here!
* How does Casa de Artes' website work?
Casa de Artes’ new website is divided in three brand new sections: LEARN, SHOP and ACTIVITIES. Each section has a menu of features that allows you to browse in the desired subject. Our HOME-Page presents you the three main sections; each section can be easily reached in the header of all pages in our site, so you can easily jump from one section to another by just clicking on it.
* Why should I Create an Account?
At the HOME-Page is where you can create an account for a personalized navigation experience. You will be able to save key information like Wish List, Shopping Bag and shipping and billing information for easier and faster checkout. Just sign in and follow the easy steps.
* How can I buy from Casa de Artes On-Line Shop?
Go to www.casadeartes.com.gt/shop to order 24/7/365. Find the product you want to order and click on the "Add to Shopping Bag" button. After you've made your selection(s) click on the "View Shopping Bag” button to view the items you have chosen. You can still make changes to your order here or proceed by clicking on the "Go to Checkout" button. Fill out all relevant details such as billing address and shipping address and continue by choosing a shipping method and finally submit your credit card information to place your order.
* How can I verify my order was submitted successfully and how can I track it?
During checkout, you will be asked to fill in required information including your email address. When you have completed the checkout process, you will be given an order reference number, which verifies that Casa de Artes On-Line Shop has received your order. An email will be sent immediately to your inbox confirming your order. Please print or retain this number and email to assist you in tracking the progress of your order. Within 24 hours, you will receive a shipping confirmation email with relevant tracking information of your parcel.
* Does Casa de Artes On-Line Shop deliver to my country?
Casa de Artes ships to the whole Wolrd. Please notice that orders to be shipped to Asia, Oceania and Africa require UPS as only available shipping method.
* When will my order be delivered?
United States, Canada, Mexico, Central and South America
Regular Shipping: Orders are shipped using USPS's first class or priority mail services. within 24-36 business hours after they are received. Most customers receive their order in twenty to twenty-five business days.
Express Shipping: orders are shipped within 24-36 business hours after they are received. Most customers receive their order in just five to ten business days. Most orders are shipped using UPS.
Europe, Rest of the World
Regular Shipping: Orders are shipped within 24-36 business hours after they are received. Most customers receive their order in thirty to thirty-five business days. Most orders are shipped using USPS's first class or priority mail services.
Express Shipping: orders are shipped within 24-36 business hours after they are received. Most customers receive their order in just ten to fifteen business days. Most orders are shipped using UPS.
* How can I edit my shopping cart or change my ship to country?
When shopping online, you may decide to remove items, edit quantities or change your ship address. To remove an item, simply click on "Remove Item" while viewing items in your shopping bag. To edit quantities, change the number of items you would like to order and click "Change Quantity". After selecting one of these two options, simply click "Accept" at the bottom of your shopping bag list and your shipping address will be updated.
* I have forgotten my username or password, how can I retrieve this information?
If you cannot remember your password, you can re-enter your username, and click on "Forgot your password?". By doing so, you will be prompted to answer your secret question which was set up by you when you first joined. When you submit your "clue", you will be prompted to change your password. If you do not remember your username or secret question, we suggest joining again, using a new username and password. If you receive a message that you have entered a username or password that has already been used, please try again.
* What kind of credit cards can I use for payment on Casa de Artes On-Line Shop?
We accept MasterCard, Discover, Visa, and American Express for payment. As well as Paypal and personal check prior authorization. You can shop with confidence from Casa de Artes.com.gt, knowing that transactions are protected by the highest level of security via SSL encryption. Your credit card will not be charged until your order is shipped.
* Will my personal information be secure when shopping online at Casa de Artes On-Line Shop?
When you sign up with Casa de Artes.com.gt for a membership or online purchases, all personal data entry has been secured to the best level of security available. Casa de Artes.com.gt has been trusted to deploy SSL "Secure Socket Layers", enabling visitors to verify the site's authenticity and to communicate with it securely via a high level of SSL encryption, which protects data such as user's name, password, credit card, addresses and shipping information from interception and hacking.
* How do I subscribe for the Casa de Artes On-Line Shop email newsletter?
Click here for the link to the Subscriptions page. Then select "Subscribe", once you are on the Subscriptions selection page, you can click on your preferred options. If you would only like to receive news about new Casa de Artes On-Line Shop products and special offers, please click on "Product News & Special Offers" and add this selection to your profile. When you are finished, hit "Subscribe".
* How can I unsubscribe from Casa de Artes On-Line Shop email newsletters?
You can unsubscribe by clicking here. (Note: An unsubscribe link is also located at the bottom of all special offer emails sent from Casa de Artes.)
* How can I find information on Casa de Artes.com.gt?
Once on the site www.casadeartes.com.gt, you can type key words in the search field at the top of the page and search the whole Casa de Artes.com.gt site for relevant information. You will be given a list of suggested pages from where a direct link will take you to your chosen area.
* I do not understand the meaning of certain Spanish or Mayan related words and terms.
Please follow this link www.casadeartes.com.gt/services/glossary to see a small glossary of terms used in our website.